The items below are common solutions to the majority of issues users experience when logging in
• Your User Name will be the email address you registered your account with
• If you have recently changed your password, you may need to clear it within your browser setting:
- In Google Chrome, navigate to Settings -> Autofill -> Password Manager and remove your password entry for EIDA
- Google Chrome is the recommended browser for EIDA
• Clear the cache on your browser, including the stored password:
- Log out, clear the cache on your browser and log back in
- If you do not know how to correctly clear your browser cache, please see the link below:
http://www.wikihow.com/Clear-Your-Browser%27s-Cache• For mobile devices, you may need to remove your credentials from your device and add them back again
- From the login screen, select 
at the top right of the screen
- Select 'Manage accounts on this device'
- A list of accounts registered on the device will be displayed on the screen
- Navigate to the account required and under the account name select 'Remove from this device'
- Add the account back by clicking on 'add account' and follow the instructions